Dispatch and delivery

DISPATCH, DELIVERY CHARGES, RETURNS AND REFUNDS

DISPATCH

We aim to dispatch your fruits within 3 working days of payment being received, however, this isn't guaranteed as sometimes overseas shipments to us are delayed.


DELIVERY DAYS

Orders can be delivered on Tuesdays, Wednesdays, Thursdays and Fridays. Saturdays incur a £25 surcharge. If you need delivery on a specific day, please email us to see if this is possible.   info@myexoticfruit.com


DELIVERY LOCATIONS

All of our goods can be delivered to any UK address. We can only deliver dried goods to non-UK addresses. 


COURIER DELIVERY

We use a very reliable courier company called APC. We have sent thousands of parcels with this company and their success rate is over 99%. Once your order is dispatched, it is sent on a next-day service, to be delivered between 08:00 and 17:00.


It will be collected from our warehouse in Essex at around 16:00 and should arrive with you, anywhere in the UK, the following day. Once it has been dispatched, you will receive an email with the consignment number so you can track the order on the APC website.

https://apc-overnight.com/


APC deliver in the United Kingdom.


WHAT WILL HAPPEN IF I AM NOT HOME WHEN THE COURIER ARRIVES?

The courier is instructed to leave the parcel in a safe place at your address. If you track your parcel and it is recorded as delivered but you don’t have it, please ensure to look around your place of residence. Remember to look behind plant pots, bins etc.  Sometimes, the courier may not be able to find a safe place to leave your order. In this case, it may have been given to a neighbour. You should receive a card through your door notifying you of which neighbour the parcel is with.


If you agree, during order checkout, that your parcel can be left with a neighbour or in a safe place at your address, we cannot then be held responsible for the whereabouts of that parcel, once either have been carried out. If the parcel is left at your address or with your neighbour, and subsequently stolen, we are not obliged to provide a replacement or refund as we have delivered the goods to your confirmed place/places of delivery. It's for this reason that we strongly advise you select a delivery address at which you can ensure you, or a neighbour, are able to take the delivery. The term 'safe place' is the best location perceived by the driver at the time of delivery. If there is somewhere in particular that the parcel should be left, please ensure you notify us.


As a last resort, if the courier is unable to leave your parcel with a neighbour or in a safe place, it will be taken back to the depot. You will receive a card through your door. It is your responsibility to either arrange re-delivery or go and collect from the local depot. Please do this as soon as possible on the day of delivery as we cannot accept any claims if the order isnt re-arranged on the day of delivery

DELIVERY CHARGES

The delivery charge is calculated by taking into account both the volumetric and static weight. This is because our courier company charges us dependent on the weight and size of the parcel.


For example: an order of 1,200 soursop tea bags would have a relatively low weight (1-2kg) but would require a large box to package the order, resulting in a higher charge to us from our courier company.


Gift cards                                                  £1.75

Orders less than 5.99 kg                      £5.95

6 kg to 19.99 kg                                        £7.95

20 kg to 30 kg                                          £10.95

30.01 kg to 40 kg                                      £15.00

40.01 kg to 50 kg                                      £20.00

50.01 kg to 110 kg                                               £35.00

110.01 kg and above                                £55.00


Express delivery by Taxi                   £POA


A surcharge of £11 is applicable for the below postcodes

AB37-38, 41-45, 51-56, FK19-21, IV1-28, 30-37, 40, 52-54, 63, KW1-3, 5-14,

PA21-39, PH16-26, 30-41


A surcharge of £16.20 is applicable for the below postcodes

HS1-9, IV41-49, 51, 55-56, KA27-28, KW15 – KW17, PA20, 40-49, 60-78,

PH42-44, ZE1-3.


Northern Ireland Air Mail

0-999 g £20. 1 kg to 9.99 kg £25. 10 kg to 14.99 kg £35. 15 kg+ £45.


Ocassionally, lightweight orders may be sent with the Royal Mail on a first class service.


COLLECT YOUR ORDER

CAN I AVOID DELIVERY CHARGES AND COLLECT MY ORDER?

You are welcome to collect your order from us. Orders for collection must be placed in advance, by email info@myexoticfruit.com. We are located in Billericay, Essex. Approximately 50 minutes by car from Central London,

35 minutes by train.


RETURNS AND REFUNDS POLICY

When the exotic fruits leave our warehouse they are in perfect condition. Occasionally, whilst in transit, an order may be dropped or knocked, causing the fruits to bruise or become damaged. If your fruit is inedible/damaged, please email a picture of the fruit in question within 24 hours of receipt, to info@myexoticfruit.comWe only accept claims if sent within 24 hours of you receiving your order.

Billericay, Essex, United Kingdom

OUR MINIMUM SPEND IS £12.50 (EXCLUDING DELIVERY)

FOLLOW US

WE ACCEPT

Debit/credit card or manual bank transfer. 

Our bank details can be found on your order confirmation which you will receive by email.

BANK

DELIVERY  LOCATIONS

All of our goods can be delivered to any UK address.

Only dried goods can be delivered to addresses outside of the UK.

© My Exotic Fruit. 2019. All Rights Reserved.

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